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Shipping FAQs

PAYMENT AND DELIVERY METHODS

WE ONLY ACCEPT COD or COP Payment Methods.

COD – Cash on Delivery:

  1. Via FB Page customer service: Products are dispatched on a business day within 24-48 hours after the product order is confirmed by the customer and acknowledged by Shacama Nutriments WITH AN ORDER NUMBER.

          Via the website: an order number is immediately generated.

  1. Cancellation of orders can only be accepted within 24 hours after the ORDER NUMBER has been sent to the customer.
  2. Once the product is on transit status, no cancellation shall be accepted.
  3. The courier will attempt 1-3 times to deliver the product, after which it is returned to Shacama Nutriments.
  4. To receive ordered products timely:
  • Please include popular visible landmarks near the shipping address.
  • Or you can opt to pick-up your order at your preferred LBC branch (COBP - Cash on LBC Branch Pickup).  For this option please select COD at the Payment Method page and ensure that you entered the address of your preferred LBC branch in the Customer Information page. LBC will advise customer 1-3 times via text message that product is ready to be picked-up.

COP – Cash on LBC Branch Pick-up:

  1. Via FB Page customer service: Please advise us of the address of the preferred LBC branch. And select COD at the Payment Method page. Products are dispatched on a business day within 24-48 hours after the product order is confirmed by the customer and acknowledged by Shacama Nutriments WITH AN ORDER NUMBER.

          Via the website: please choose COP, and input the address of the preferred LBC branch, and an order number is immediately generated.

  1. Cancellation of orders can only be accepted within 24 hours after the ORDER NUMBER has been sent to the customer.
  2. Once the product is on transit status, no cancellation shall be accepted.
  3. LBC will attempt 1-3 times to inform the customer via text message to pick-up the product, after which it is returned to Shacama Nutriments.

General Shipping Notes:

  1. Delivery is handled by third party couriers.
  2. Shacama Nutriments does not have control of the delivery of orders once item(s) is already in transit.
  3. Delivery timeframes may change without prior notice due to either one or all of the following:
  • Incomplete Address
  • Incorrect or unreachable contact number
  • Delivery Address is not serviceable by the third party couriers
  • Situation beyond our control i.e. calamities, rallies, strikes, war
  • Item(s) is dispatched a day before a long holiday
  • Customers located in areas not serviceable by Cash on Delivery and Door to Door delivery services must opt to pick up their orders at their preferred LBC branch and enter the address of the preferred LBC branch in the Customer Information page.
  • Shacama Nutriments does not dispatch orders during special and non-working Philippine Holidays.
  • ORDER NUMBER AND DELIVERY TRACKING CODE/NUMBER

    1. An ORDER NUMBER will be sent to the email address provided during website checkout or sent to your FB messenger by our customer care representative if order is placed via our FB pages. An ORDER NUMBER indicates the product order.

             Note: If an order number is not received within 24 to 48 hours please contact us here.

    1. DELIVERY TRACKING CODE/NUMBER will be provided via a separate email within 48 hours after website checkout or separate FB messenger message. A DELIVERY TRACKING CODE/NUMBER indicates the transit status of the product order.
    2. Track the product order’s transit status via our third-party courier’s website. 

    For proper guidance, please contact us here.                                        

     

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